Order Tracking

You will receive an email confirmation with a tracking number once your order is shipped. Use this tracking number to monitor your delivery. Note that WLLW is not responsible for stolen or unretrieved packages if the tracking status shows "delivered."

Changing or cancelling an order once placed

Order preparation begins promptly after you place your order, so changes or cancellations including address modifications cannot be guaranteed. To explore the possibilities, please contact us at care@wllw.eco as soon as possible.

Stock and On Order Items

In the event of an item being out of stock or on order, WLLW will reach out directly with more information on restock updates or on placing a special order for the item.

Shipping outside the US

WLLW currently ships within the U.S. and to Canada. We do not ship to PO Boxes, APO/FPO addresses, or US Territories.

Forms of Payment

We accept Visa, MasterCard, Amex, Shop Pay, Apple Pay, Google Pay and Paypal.

Gift Wrapping

We currently offer limited gift wrapping.

Product or Brand Questions

For questions about specific products or brands, please contact us at care@wllw.eco. We are happy to provide additional information and assist with any inquiries.

Using the Newsletter Promo Code

The promo code you received can be used on your first order only. It cannot be combined with other offers, promotions, or already marked-down merchandise. Please note that the code has no cash value and cannot be applied to previous purchases or gift cards.

If you have further questions or need assistance, please contact us at care@wllw.eco

SHIPPING

Free standard Holiday shipping is available on all orders over $200 within the 48 contiguous states and Washington DC through December 31st, 2024. Standard Shipping takes 3 to 7 business days.

Free Shipping Exemptions

Orders shipping to Hawaii and Alaska are exempt from free shipping promotions.

Shipping Policy

We deliver to the 48 contiguous states and Washington DC at this time. We do not ship to PO Boxes, APO/FPO addresses, or US Territories.

All orders shipping are processed within 3 days for in-stock items, and are shipped out Monday through Friday. Once your order has shipped, a confirmation email with tracking information is sent to the email address provided at checkout. Orders placed on Friday will ship the following Monday.

WLLW offers standard shipping as well as two day and overnight shipping options.

Consolidated Shipping

We will consolidate all of your items into one shipment. In some cases your order may arrive in multiple shipments (i.e. in the case of items with lead times or on backorder).

Estimated Shipping Times

• Standard Ground Shipping: Arrives in 3-7 business days.

• Air Delivery Shipping: Arrives next day to 3 business days. Note: Some items are not eligible for air delivery and we try, where and when possible, to prioritize ground shipping versus air shipping.

Signature Required

If you opt out of Signature Required at checkout, you assume the responsibility for your delivery. If your tracking details show your package as delivered, but you have not received it, you will need to follow up directly with the shipping carrier. Without a signature, we have no way of locating packages claimed missing after being marked as delivered. By opting out of Signature Required, you acknowledge that WLLW is not responsible for lost or stolen packages.

Missing Packages

If your package shows as delivered but you have not received it, please first check with your neighbors and other household members. Sometimes packages can be mistakenly delivered to a nearby address. If you still cannot locate the package, please contact the carrier directly with your tracking number for further assistance. If you have further questions or need assistance, please contact us at care@wllw.eco.

Lost and Stolen Packages Policy

WLLW is not responsible for packages that are lost or stolen once they are marked as delivered by the carrier. We advise you to monitor your shipment closely using the tracking number provided.

Damaged Orders

Damaged orders must be documented with photographs sent to care@wllw.eco within 7 days of delivery. Do not throw away the box or the damaged goods. Missing or lost orders must be notified to care@wllw.eco within 7 days of expected delivery date. Shipping carriers require visual proof of how the item was delivered and how and where it was damaged so please do keep all the packing materials and box until advised by the WLLW Care team.

RETURNS AND EXCHANGES

Return Policy

You can return eligible items within 14 days of receiving an order for a full refund or within 30 days of delivery for store credit, with the exception of fine art, made to order or customized items which are final sale and non-returnable. All items must be unused, with tags attached and in their original packaging and condition.

Initiating a Return

Contact us at care@wllw.eco with your order number, item(s) to return, and reason for return. You will receive a Return Authorization (RA) number and return instructions.

Return Shipping Fees

Return shipping costs are the responsibility of the customer, except for damaged or incorrect items. We recommend using a traceable shipping method for returns. WLLW does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to WLLW.

With any international returns or exchanges, we are unable to refund any taxes or duties paid for customs.

We advise sending returned packages with a reliable carrier and tracking to:

WLLW & Co. Inc.
500 Post Road East 2nd Floor
Westport, CT 06880
Attn: Returns

Special Order/Made to Order Items

Special orders placed for merchandise listed on our site as Special Order/Made to Order are not cancelable once the order has been placed and such items cannot be refunded.

All special order items will ship as we receive them, therefore, items ordered together may not be shipped together. In the event of an item being out of stock or on order, WLLW will reach out directly with more information.

Refunds

Refunds will be processed to your original form of payment within 14 days of receipt of the returned items. Please note that shipping charges are non-refundable. Once items are received by WLLW, refunds are credited to the original form of payment or issued as store credit. Store credit does not expire

Exchanges

No, we do not offer exchanges. To receive a different product, please return the original item and place a new order.

GIFT CARDS

Purchasing a WLLW Gift Card

You can purchase a WLLW gift card in various denominations directly from our website. Simply select the gift card option, choose the amount, and proceed to checkout.

Receiving a Gift Card

Gift cards are delivered digitally via email. You will receive an email containing the gift card code and instructions. Additionally, you have the option to send the gift card directly to the recipient of your choice digitally.

Please contact our customer service team at care@wllw.eco if you did not receive an email with the gift card.

Gift Card Expiration

WLLW gift cards do not have an expiration date. They can be used at any time, provided the balance is available.

Gift Card Balances

If you don't use the full amount of your gift card in one transaction, the remaining balance will be saved on the card and can be applied to future purchases.

Gift Card Refunds

Yes, gift cards can be refunded to the original payment method. Additionally, if your gift card has been used and you return a purchase, the refunded amount can be credited back to the gift card balance. If you have any further questions or need assistance, please contact our customer service team at care@wllw.eco.

TRADE PROGRAM

Trade Program

Our Trade Program is exclusively available to architects, interior designers, developers and other design professionals. For more information and to register, please complete the trade application found here and email it to trade@wllw.eco.

Placing a Trade Order

Once your registration is approved, you will receive a discount code for use at checkout. Alternatively, our Trade Team is available to assist with sourcing for your projects.

Trade Discounts

The trade discount applies only to full priced merchandise. It is not stacked with sales or other promotions.

Tax Exemption

Yes, please send all paperwork to trade@wllw.eco.