Terms of service
Consultation Terms and Policies
Booking and Payment
Full payment is required at the time of booking. Sessions are not confirmed until payment has been processed.
Cancellations and Rescheduling
Clients may cancel or reschedule up to 48 hours in advance for a full refund. Cancellations made within 48 hours of the scheduled session are non-refundable. If WLLW must cancel, clients may reschedule or request a full refund.
Refund Policy
Fees are refundable if cancelled more than 48 hours before the session. Fees are non-refundable within 48 hours of the session or after the session has taken place.
If dissatisfied, clients may contact WLLW within 7 days. While refunds are not offered after a completed session, WLLW will work in good faith to resolve concerns.
Follow-Up Support
Reports are provided based on package type and are for personal use only. What Light Email Support Includes: Responses to brief follow-up questions related to your sessions and clarification on report content or product suggestions.2–3 messages per session, with replies provided within 2–3 business days. Note: New topics or detailed guidance may require booking another consultation
Scope of Services
Consultations provide health-focused design guidance only. Services do not include medical advice, architectural drawings, engineering, contractor specifications, or full interior styling. Product performance or availability cannot be guaranteed.
Technology & Setup
Consultations are conducted virtually via Zoom.Clients are responsible for ensuring a stable internet connection, working camera and microphone, and installing Zoom in advance. A desktop or laptop is recommended for the best experience, though a phone or tablet may be used for a virtual walkthrough. WLLW uses a secure note-taking program during sessions to ensure all information is accurately captured. These notes are used solely for reference and to prepare your personalized report.
Recordings and Screenshots
Clients must request permission before recording, taking screenshots, or sharing consultation content publicly. Approved recordings or screenshots are for personal, non-commercial use only. WLLW cannot guarantee the delivery of recordings due to potential technical issues.
Confidentiality
All information shared during consultations and in follow-up reports is confidential and will not be disclosed without client consent. Notes taken during your session are stored securely and used only to support the preparation of your report and recommendations.
International Clients
Consultations are available globally. While the tenets and principles of a healthy home are universal, building codes, regulations, and product availability vary by region. WLLW is not able to provide full guidance in these areas. Clients are responsible for ensuring compliance with local codes, regulations, and permitting requirements. When products are not available in certain regions, alternatives will be suggested where possible.
Gift Consultations
Gift consultations must be redeemed within 12 months of purchase. They are non-refundable but may be transferred to another recipient with prior notice.
Liability & Disclaimer
Consultations are intended for informational and educational purposes only. WLLW does not provide medical, architectural, engineering, or contractor services, and recommendations should not replace professional advice in these areas. Clients are responsible for all decisions and actions taken based on consultation guidance, including product purchases, renovations, and construction work. WLLW is not liable for any direct, indirect, incidental, or consequential damages arising from the use of consultation services or materials provided. Clients are responsible for ensuring compliance with local laws, building codes, regulations, and permitting requirements.
Last updated: August 2025
General Terms and Policies
Overview
WLLW.eco is owned and operated by WLLW & Co. Inc. (“WLLW”, the “Company”, “we”, or “us”). Access to and use of the Site is subject to these terms and conditions of use (“Terms and Conditions”).
The "Site" or "WLLW" shall include any information or services made available by WLLW, regardless of the medium, and shall include, without limitation any affiliated websites, mobile applications, videos, products and applications we make available. We reserve the right at any time, and from time to time, to modify, suspend or discontinue (temporarily or permanently) the Site, or any part of the Site, with or without notice.
The Site is not intended for users under 16 years of age. If you are under 16, do not use the Site and do not provide us with any personal information.
Use of the Website
We make no claims that the Site or any of its content is accessible or appropriate outside of the United States. Access to the Site may not be legal by certain persons or in certain countries. If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
Content
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. We do not own the rights to all of the photography on this site. If you find an error or omission at this site, please let us know.
Medical Advice Disclaimer
The content of this Site is for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any question you may have regarding a medical condition. If you think you may have a medical emergency, call your doctor or 911 immediately. WLLW does not recommend or endorse any specific tests, physician, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by WLLW, WLLW employees, other contributors appearing on the Site at the invitation of WLLW, or other visitors to the Site is solely at your own risk.
Trademarks
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the Website Owner.
External links
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
Liability
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using the website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the website. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that you provide to us electronically comply with any legal requirement that such communications be in writing. The provisions set out in this condition do not affect your statutory rights.
Notices
All notices given by you to us must be sent either by email to hello@wllw.eco or by post to 4909 Congress Street, Fairfield, CT 06824. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on the website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such mail was sent to the specified email address of the addressee.
General
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website. Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website. No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party. All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of the United States without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the courts of the United States in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith. If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us via our contact page.
Thank you for visiting WLLW.eco.